If the pulse oximeter is not providing a reading to the tablet, try each of these techniques:
If the error is, “No device. Please connect device,” have the patient tap OK, then Back, then Use Device. Then try again.
Make sure the device is not plugged in to charge. It can’t take measurements while plugged in.
Reboot the tablet. (Rebooting the tablet exits you out of the app and may help you establish the Bluetooth connection.) The kit comes with a Patient Manual illustrating how to reboot.
Reset the Pulse Ox. While the device is off the finger, press and hold its round white Power button for 8 seconds. The display shows a series of lit displays, then turns off.
Use the device “palm up, button up.” Hold your hand still. Wait 10 seconds for the numbers to stabilize before removing the clip from the finger. The app will not give a signal that it is time to take the clip off your finger.
If it is still not working well, plug the device in to charge for 1 minute, then unplug and try again.
For problems with charging: When you plug in the device to charge, you should see a green battery symbol blink on the device – that shows it’s charging. If you don’t, unplug it and press the white button on it. If it turns on, it’s fully charged. If it doesn’t turn on, plug it back in and check again for the blinking green battery symbol. If there’s still no blinking battery symbol, wait thirty minutes with it plugged in and look again for the blinking battery symbol.
If charging still isn’t working, ask if the patient has another USB adapter that they can plug the charging cable into and try charging the device. If we know the Health Harmony adapter is the problem we can just replace the adapter. Also, try moving the adapter/cord/device to another outlet to see if charging works there.
If these steps don’t solve the problem, contact Care Innovations customer support.