If the blood pressure monitor is not working or displaying an error, try each of these techniques in order:
If it doesn’t turn on automatically, push the large orange START/STOP button.
If the error is, “No device. Please connect device,” have the patient tap OK, then Back, then Use Device. Then try again.
Check if the monitor shows a flashing red light. If so, plug it in to charge for a while.
Patient should be using the BP cuff on bare skin, not too tight or loose (should be able to fit one finger under the cuff before it inflates). Up arrow should be toward the shoulder if on left arm, Down arrow toward shoulder if on right arm. Measure on left arm unless a doctor or nurse has told the patient otherwise.
For a “Pneumatic leak” error, try readjusting the fit of the BP Cuff. If the error persists, a new monitor is needed, possibly in a different cuff size.
Make sure the blue Bluetooth light on the BP cuff is solid, and the Bluetooth symbol in the upper right of the tablet is black and not gray. If they aren’t, press the orange button on the BP cuff and hold it down for 10 seconds. When the blinking light shuts off, let the button go, then hold it down again until the tablet moves to the next screen.
If the Bluetooth light continues blinking for 30 seconds without stopping, reboot the tablet. The kit comes with a one-sheet guide illustrating how to reboot.
If the cuff is squeezing too hard, tap Stop on the tablet screen to stop the reading. Then readjust the cuff to fit better and try again.
If the blood pressure monitor takes a reading but the measurement seems unreliable, the cuff may be stiff and wrinkled from being shipped. Take a few readings in a row and see if the wrinkles “blow out” and the measurements settle down.
If there is still a problem, contact Care Innovations Customer Support. The monitor may need to be replaced if it isn’t working or if it is too small.