Question: The tablet is unresponsive, seems frozen or stuck
Reboot the tablet.
To power off the tablet, press and hold the tablet power button and Home button at the same time for 10 seconds. The tablet powers off and the screen goes dark. The Power button is under the tablet cover and needs a firm touch.
To power the tablet on again, press and hold the tablet power button for 5 seconds. The tablet powers back on and shows the Apple logo. (If the Health Harmony home page displays immediately instead of the Apple logo, the tablet was asleep, not fully powered off. Have the patient try again to power it off.) When the Health Harmony home screen displays again, your reboot is finished.